Christmas Opening Times:
The Rye shop will be open until noon on Christmas Eve. We will re open on Tuesday 3rd January. No online orders will be sent out between the 24th December until the 2nd January.
Last Dates for Christmas Delivery:
UK – 22nd December. For delivery on the 23rd December. You must order before noon.
Europe – 15th December. For delivery before or on the 23rd December. You must order before noon.
Following European Countries: Bosnia, Bulgaria, Croatia, Estonia, Iceland, Norway, Portugal, Romania, Serbia, Switzerland.
Order by the 9th December. For delivery before or on the 23rd December. You must order before noon.
Zone 1 (North America, South America, Africa, the Middle East, the Far East and South East Asia) Standard Delivery – 8th December. For delivery on the 23rd December.
‘UPS 2 working days service.’ Order on the 20th December. For delivery before or on the 23rd December.
Zone 2 (Australia, New Zealand, Singapore, Fiji)
Standard Delivery – 8th December. For delivery before or on the 23rd December.
‘UPS 3 – 4 working days service.’ Order on the 16th December. For delivery before or on the 23rd December.
Fabric can be ordered in 10cm increments. The minimum order is half a metre.
Samples can be ordered on the individual fabric pages, under the ‘buy’ tab. Samples are 50p each with free shipping anywhere in the world.
We offer a 10% discount for students. Please email a picture of your student card to firstname.lastname@example.org and we will set you up a discount code.
When you enter your postcode/zip at the checkout your postage will be automatically calculated for you.
UK – ‘1st Class Royal Mail Signed For’ delivery time 1-3 working days. £4.95
UK – ‘Courier Service. Next Day Delivery before noon’. Orders must be placed before noon to qualify for next day delivery. (Mon – Thurs only. Orders placed on Friday will be delivered on Monday and orders placed on Saturday will be delivered on Tuesday). £15
Europe – ‘Courier Service’ delivery time 2 – 5 working days. £10
The European Countries below are sent by ‘Royal Mail Tracked & Signed,’ delivery time 5 – 10 working days. £12
(Bosnia, Bulgaria, Croatia, Estonia, Iceland, Norway, Portugal, Romania, Serbia, Switzerland)
Zone 1 (North America, South America, Africa, the Middle East, the Far East and South East Asia)
‘Royal Mail International Tracked & Signed,’ delivery time 10 – 12 working days. £16
‘UPS 2 working days service.’ £25
Zone 2 (Australia, New Zealand, Singapore, Fiji)
‘Royal Mail International Tracked & Signed,’ delivery time 10 – 12 working days. £18
‘UPS 3 – 4 working days service.’ £35
All our postage options are fully trackable and you will always be sent a tracking number. Please ensure you enter your email address at the checkout.
Your order will be sent to the address you have entered under ‘shipping address.’ We will endeavor to spot mistakes but we cannot be held responsible for missing parcels due to address errors. If a parcel is returned to us as undeliverable due to your address error we can re send your item but there will be an additional delivery charge.
If you are not in at the time of delivery, Royal Mail will leave a card for you to collect the order at your local sorting office. If the item is not collected within the given time period it will automatically be returned to us. We will re send your order at the cost of your first delivery.
Taxes & Duties:
If your order is being delivered outside of the European Community (EC), please be aware you may have to pay your countries import duty or other taxes. This is not the responsibility of Merchant & Mills.
We do not accept returns on any cut fabric or trims as these are bespoke orders. This does not affect your statutory rights.
Gifts and notions can be returned at your shipping cost. These must be in a resalable condition – unopened and unused. Items must be returned with 7 days of receipt of your order. See below details of how to return items.
We cannot accept returns on cut or washed fabric. Please check your fabric carefully for faults before proceeding with cutting and sewing.
If you do find a fault with your fabric before cutting or you have received damaged or faulty goods, please notify us by phone or email within 7 working days of receipt of your order.
T: 01797 227789
Where possible we will try and replace your cloth or goods, if this is not possible we will issue a full refund including shipping costs. You will be refunded by the original method of payment, either by paypal or debit/credit card. We do not offer credit notes.
We will reimburse any delivery costs you incur returning the item to us. Please retain proof of postage. Please try and include your original packing slip with your return. We will need your full name, delivery address, phone number, email address, and order number to process your return.
Please return all items to:
Merchant & Mills
14 a Tower St
Rye, East Sussex
Change of Heart/Unwanted Gifts:
If you have a change of heart or have received a gift you’d like to exchange we are happy to do this. This must be done within 7 days of purchase with a receipt. Only applicable on gifts and notions that have been purchased on our website or in our Rye shop. You are responsible for return shipping costs and shipping costs will be added to your item.