If your order hasn’t been dispatched yet we can do our best to add the item but cannot
guarantee it. Please email sales@merchantandmills.com as soon as possible with your order number and
we’ll do our best to sort this out for you.

We offer a 10% discount to students. To set up a student discount code please fill out the form on our Student Discount Request page.

Yes! You can order samples of any in stock fabric through the website, on every cloth page there is a button called ‘add sample’. They are 50p each with £1 postage on top. We always recommend ordering samples so you can check the colour and weight of a fabric before investing in meterage. If you are wanting to match the colour of a previous purchase we’d also recommend ordering a sample of the current batch as there may be some colour variation between batches. You can add a comment at the checkout asking for the current roll. Our samples are approximately 6 x 12cm. If you feel you need something larger you are able to order 0.5M of any cloth.

The minimum you can order online is 0.5M, and thereafter every 10cm. So 0.6, 0.7 etc. You can use the plus and minus buttons to enter the right amount. You will always be sent a continuous length of cloth.

Yes we do. Our threads are the Gutermann Sew All threads (100% polyester). When you are in the cloth you’d like to purchase simply click the ‘add thread’ button. You can change the quantity of threads you’d like in the cart. The matching thread shade has been selected by our shop team. You can also just order threads individually on the Threads page if you know the number you are looking for. These are the Gutermann Sew All and the Gutermann Extra Strong threads.

Absolutely. Just select the ‘PickUp’ delivery option at the checkout. We’ll send you an email once it’s ready for collection, or if there’s a specific day when you’ll be coming by then let us know using the order comments. Please note don’t take your automated email to mean it is ready for collection, you’ll receive a personal message from someone on the packing team.

Yes, we do. If you would like to have your fabric sent on a roll there is an additional charge of £20 – please tick the box at the checkout if you would like this.

14a Tower st

Rye

TN31 7AT

Monday - Fri: 12 – 5

Sat + Sun: 10 – 5

Yes there is paid on street parking outside our shop. There are also various larger pay and display car parks in Rye. The cheapest car park is very close to the shop and is called Rye Cattle Market Car Park and is £2.50 a day. (No parking on Thursday due to a market).

Yes, we welcome meeting all dogs! Please keep them on a lead.

Yes we do. We have a fitting room where you can try on our samples. Please note we are unable to make up our patterns for the shop in all sizes, we try to have a couple of sizes of each pattern. We have more styles upstairs, so if you can’t see the pattern you are after please ask.

We are currently working on a Rye guide, in the meantime all our staff are local so please do ask their opinion for local hotspots/places to eat!

On the whole yes, but if you are coming to look at something specific it might be worth
emailing ahead of time to check there is stock there.

We work hard to ship your order as soon as possible. Our current delivery window is 2 – 5 working days. If you need to receive your order quickly you can select our ‘next day by noon’ option at the checkout.

Please note that your order will only be delivered on a working day.

Yes we do within the UK, this is £15. Please note you must place your order by 12pm to receive the next working day. If you order on a Friday you will receive your order on Monday. If you order on a Saturday or Sunday you will receive your order on Tuesday.

Unfortunately, we are unable to ship to APO address, if you have any queries regarding your address please do get in touch.

Please see our Shipping & Returns page.

These are now two separate business so unfortunately this is not possible.

Online we accept Visa, Mastercard, AMEX debit and credit cards, Paypal, Apple Pay and GPay.

In our shop, we accept Visa, Mastercard, AMEX, debit and credit cards, Apple Pay and GPay.

You can also use Gift Cards and Store Credit online and in our shop.

Store credit can be issued to customers as an alternative to a refund for returns.

Store credit is loaded into your personal account and cannot be accessed unless you are logged in online or added to cart in store.

You can see your store credit balance in the top right corner of the customer account portal.

You can see your store credit history by clicking the monetary value in the top right hand corner of your customer account.

Yes we do, you can find them here.

Yes, our gift cards have a 1 year expiry. If you are having an issue using your Gift Card, please email sales@merchant andmills.com and we can help.

I’m afraid we are now separate businesses so for accounting purposes we cannot allow this.

No this is a retail only site. We do have a wholesale website where you can register your details, for example if you are a small clothing brand. If you’re not sure whether you would qualify for receiving wholesale rates you can email us onwholesale@merchantandmills.comand we can let you know how to proceed.

1. Click on ACCOUNT in the top right hand corner of the website.
2. You will be prompted to enter your email address.
3. You will then be sent a code to your email to login, our website does not use passwords. This code will expire in 15minutes.
4. Enter the code into our website.
5. You then will be taken to our customer accounts portal.
6. In the customer accounts portal, you will be able to view all your previous orders under the orders section.
7. In the Profile section, you can see and edit you personal details including email, phone number, addresses and marketing preferences.

1. Click on ACCOUNT in the top right hand corner of the website.
2. Login with your email and code.
3. In the Profile section, you can see and edit you personal details including email, phone number, addresses and marketing preferences.

If you are having trouble editing your details, please email sales@merchantandmills.com and we can help you.